Where does Yoom ship?
Yoom ships to all states within the continental U.S., excluding Hawaii and Alaska.
Do you sell internationally?
As a small (but growing!) company our shipping capacity is somewhat limited. At the moment, we don’t ship internationally, but our goal is to bring Yoom to the whole world. We’re working hard to expand our shipping options, including internationally! Be sure to sign up for email updates to stay in the know on where we’re headed next.
How do I contact custom support?
You can reach out to our lovely team directly via email :-) Email us at… firstname.lastname@example.org
What’s the return/refund policy?
We offer refunds and/or replacements on a case by case basis. Refund/replacement requirements are: description of product, and photos of product and packaging. If you weren’t satisfied with your order, please email us directly so we can make it right. We want to hear your feedback!
I love your products, where can I write a review?
We’re glad to hear it! Thanks for wanting to spread the Yoom love. Head to our product pages to write a review.
Where can I find Yoom products?
You can find Yoom products here on weareyoom.com or also on Amazon.com
What delivery service is used to deliver Yoom products?
We partner with Sendle, a B-certified, carbon-neutral delivery service. The the specific courier information will be included in your shipping confirmation email.
Does Yoom accept returns?
Here at Yoom you’ll enjoy free returns/exchanges on all of our products. Please ensure that your return meets our return guidelines (see below) and reach out to us at email@example.com and we will send you a return label, easy as that! In your email please include the following information:
- Your name
- Your order number
- What items you are wishing to return or exchange
- The reason for your return or exchange
- Free returns are available in the lower 48 united states, up to 30 days after purchase.
- Products must be unused, in the same condition that you received it and in the original packaging.
- Customers wishing to return any item must show proof of purchase, this is simply sharing with us your order number so that we can verify your purchase.
- Once we’ve had a chance to receive and review your return request we will provide you with a pre-paid mail label as long as your items meet the guidelines above. If you are requesting an exchange please be aware that depending on where you live, the time it may take for your exchanged product to reach you, may vary.
LATE OR MISSING REFUNDS
- Please be patient with us, as soon as the customer service rep can review your case refunds will be issued. You will have the funds back on your card within 2-3 working days from when your refund was issued. We will be in full communication during this time via email, to keep you up to date on your refund status.
Where are Yoom products made?
All Yoom products are made in the Unite States.
Are Yoom products certified organic?
Yes, all Yoom products are USDA Certified Organic. Yoom products marked with this label contain a minimum of 95% Certified Organic ingredients and have received certification from a United States Department of Agriculture (USDA) accredited organization.
Are Yoom products certified non-GMO?
Yes, all Yoom products have the official Non-GMO Project Verified certification. Bearing the Non-GMO Project Verified seal means that a comprehensive third-party verification process has been completed on our products, which ensures that they are compliant with the Non-GMO Project Standard.
Are Yoom products gluten-free?
Yoom Kitcharis are gluten-free.
Are Yoom products vegan?
Yes, Yoom Kitchari is vegan. No animal products are used in any of our products.
Do Yoom products contain any known allergens?
Yoom products DO NOT contain milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, or soybeans. Please note that Yoom products are manufactured in a facility that also manufactures or packages those known allergens. While we take extreme cautions to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with peanut, tree nut, milk, egg, fish, shellfish, soybean or wheat allergies.
How does Yoom avoid allergen cross-contamination?
Our manufacturing facilities follow strict regulations and product safety programs, which include regularly conducting U.S. FDA-grade cleanings as well as regular testing to prevent cross-contamination.
Do Yoom product expire?
Yoom products are packaged to preserve freshness and quality for up to one year in a variety of shipping and storage conditions. To ensure maximum flavor and freshness for our consumers, Yoom products are stamped with a Best Before date, which indicates one year from the date of manufacture. You can find the Best Before date on the back of the Kitchari pouch.
Do your products contain any preservatives?
Nope. Yoom Kitchari products do not have any added preservatives.
Why is Yoom Kitchari made with mung bean lentils, white Basmati rice & 8 super-spices?
Yoom Kitchari recipe is authentic to Aryuveda’s Kitchari recipe. By combining mung bean lentils with white Basmati rice, it creates a complete plant protein and the 8 super-spices are purposefully blended to support healthy digestion and nutrient assimilation.
What is the nutritional value of Kitchari?
Yoom Kitchari gives you 15g of complete plant protein, 9g of fiber, 70g of slow complex carbs, 2g of fat, and 4mg of iron, 350 calories per serving.
What’s a complete protein?
A complete protein refers to the building blocks of protein, which are amino acids that support long-lasting energy, good digestion, and muscle health. In order to be considered a complete protein, a food must contain all nine of these essential amino acids. Thanks to our blend of ingredients, Yoom Kitchari is a complete protein.
How much Kitchari is in each pouch?
Yoom Kitchari comes in 3.5 oz (100g) per pouch, which is one serving.
Where can I find recipe inspiration?
We strive to help you keep mealtime interesting every single day! Check out recipe inspiration at weareyoom.com/recipes
What is Yoom packaging made of?
Our Kitchari is package in 100% compostable plant-based pouches that are safe for home composting with recycled paper bag toppers.
Are Yoom pouches compostable?
Our plant-based pouches are 100% compostable and safe for home composting. There should be no films or residues after composting completes. They are certified to ASTM D6400 or ASTM D6868 which requires that they compost in a “reasonably short period of time”: The D6400 specification for industrial composting defines 84 days as reasonable for fragmentation of the product, and 180 days for complete mineralization in a properly managed composting facility. Very often the pouches compost faster than that, but that is the certified timeframe. The materials have been tested for compostability in a wide variety of composting environments including home composting bins. They are safe, nontoxic, and will degrade fully given adequate time and temperature.
What’s does compostable mean?
Most essentially, compostable materials are those which actually contribute to the fertilization of soil.
What’s the difference between compostable & biodegradable?
Eventually, both compostable and biodegradable materials go back to nature, becoming their constituent parts. Now, the difference between to two is their footprint and what becomes of them during their decay. Compostable material is composed of organic material that breaks down in a short amount of time and serves to create nutrient-rich soil. Biodegradable material isn’t one simply defined category when you get down to the nitty-gritty. Broadly, all of it will break down to what it is made from, most of it hopefully doing so within 180 days. It could take a few months, a few years, or even longer depending on the environment for the entirety of the material to decompose. While it’s good that they are leaving nothing behind, during their decay they are just putting off more greenhouse gases (most potently, methane). This creates a larger overall GHG footprint, which is no fun for anyone.
Can I recycle compostable packaging?
No. Compostable packaging is meant to be composted and if placed with recyclables, it can disrupt the recycling process. So if you don’t compost it, it’s better to throw it out with your trash. When compostable products are placed in an open landfill or dump where oxygen is available, they will decompose at a rate similar to other biodegradable materials in the same setting.